Support

Living Trails · Binary Data Technology

Email binarydatatechnology151@gmail.com. Please include your device model and Android or iOS version — it is almost always the fastest route to an answer.

I bought something and did not receive it

Open Settings → Restore purchases in the game. That re-checks your store account and re-applies anything you own. If a purchase still has not arrived, email us with the order number from your store receipt.

I changed device and lost my progress

Progress is stored on the device, not in the cloud, so it does not travel automatically. Before switching, open Settings → Backup code on the old device and copy the code, then enter it on the new one. Purchases are separate and are always restorable through your store account.

The game runs slowly or the screen is black

Living Trails renders with WebGL and needs hardware acceleration. Turning on Settings → Reduced motion lowers the effect load considerably. If the screen is black, fully close and reopen the app — the renderer recovers on relaunch.

I want my data deleted

We hold no account or game-server record about you. Everything the game itself stores is on your device, and Settings → Reset journey progress or uninstalling the app erases it. Google handles data used by Play Billing and AdMob under its own published procedures. See the Privacy Policy for details.

Refunds

Refunds are handled by the store you bought through — Google Play or the App Store — under their own policies. We cannot issue them on their behalf, but tell us if something went wrong and we will help you make the case.